---

TERMS OF SERVICE AND PRIVACY POLICY

Last Updated: 16/05/26

PART 1: TERMS OF SERVICE

1. Introduction

These Terms of Service ("Terms") govern the provision of website design, hosting, maintenance, and related digital services ("Services") by digidoughnuts.com ("we", "us", "our") to clients ("you", "your", "Client"). By engaging our Services, you agree to be bound by these Terms.

digidoughnuts.com is operated as a sole trader business with correspondence address: New House, London, EC1N 8JY, United Kingdom. Contact: hello@digidoughnuts.com

2. Services Provided

2.1 Website Design Package (€400/year)

- Design and build of a 5–6 page website

- Unlimited revisions during the initial build phase

- Website hosting on industry-standard infrastructure (Hostinger)

- Domain name included if required

- Website optimised for Google search (SEO)

- Security maintenance and updates

- Daily backups

- Two (2) minor changes per month post-launch (see Section 2.3)

2.2 E-commerce Services

E-commerce functionality is available as a separate service and is not included in the €400/year Website Design Package. Pricing and terms for e-commerce services will be provided separately.

2.3 Monthly Changes Allowance

- Two (2) separate change requests per month are included in the annual fee

- Minor changes include: text updates, image replacements, contact information updates, and similar small modifications

- Changes must be submitted via email to hello@digidoughnuts.com

- Turnaround time: 3–5 business days from receipt of clear instructions and any required assets

- Unused changes do not roll over to subsequent months

- Changes exceeding the monthly allowance are billed at €85/hour (minimum 30 minutes). Pre-purchased hour packages are available at discounted rates.

2.4 Excluded Services

The following are NOT included in the monthly changes allowance and will be quoted separately:

- Addition of new pages

- Structural redesigns or layout changes

- E-commerce integration or modifications

- Third-party integrations (payment gateways, APIs, etc.)

- Content creation (copywriting, photography, etc.)

- Major functional additions

3. Payment Terms

3.1 Annual Fee

- The standard annual fee is €400.00, payable upfront

- Monthly instalment plans may be available at our discretion

- All fees are non-refundable unless otherwise stated in writing

3.2 Additional Charges

- Work outside the scope of the monthly allowance is billed at €85/hour

- Minimum billing increment: 30 minutes

- Pre-purchased hour packages may be available at discounted rates

- Invoices for additional work are payable within 14 days

3.3 Non-Payment

- If payment is not received, we will send reminder emails

- If no response and/or payment is received after 30 days from the due date, the website may be taken offline without further notice

- We reserve the right to suspend or terminate Services for non-payment

- Client remains liable for all outstanding fees even after suspension

4. Cancellation and Termination

4.1 Client Cancellation

- Either party may terminate the Service agreement with 30 days' written notice

- No refunds will be provided for partial years unless otherwise agreed in writing

- Upon termination, we will provide website files in a standard format within 14 days

4.2 Termination for Cause

- We reserve the right to terminate Services immediately if Client breaches these Terms

- This includes but is not limited to: non-payment, illegal content, harassment, or abuse of Services

4.3 Effect of Termination

- Upon termination, all outstanding fees become immediately due

- We will provide reasonable assistance to facilitate migration to another provider

- We are not liable for any downtime or data loss during migration

5. Hosting and Uptime

5.1 Hosting Provider

- Websites are hosted on third-party infrastructure (Hostinger)

- We do not own or control the hosting infrastructure

5.2 Uptime

- We aim for industry-standard uptime (99%+)

- We are not liable for downtime caused by: hosting provider issues, force majeure, DDoS attacks, client actions, or third-party service failures

- Scheduled maintenance may occur with reasonable notice where possible

5.3 Backups

- Daily backups are performed on hosted websites

- We do not guarantee backup integrity or successful restoration

- Clients are encouraged to maintain their own backups of all content

6. Client Responsibilities

6.1 Content

- Client warrants that all content provided to us is owned by Client or properly licensed

- Client is responsible for ensuring content does not infringe third-party rights

- We reserve the right to refuse or remove any content that may expose us to liability

6.2 Access and Cooperation

- Client must provide timely access to any accounts, credentials, or information required to complete work

- Delays caused by Client may extend project timelines

6.3 Compliance

- Client is responsible for ensuring their website complies with applicable laws (GDPR, cookie laws, industry regulations, etc.)

- We provide guidance but do not assume legal compliance responsibility

7. Intellectual Property

7.1 Ownership

- Upon full payment, Client owns the final website design and content

- We retain the right to display the website in our portfolio unless otherwise agreed in writing

- We retain ownership of any proprietary tools, templates, or code libraries used

7.2 Attribution

- We may include a small credit link in the website footer unless Client requests removal

8. Limitation of Liability

8.1 Maximum Liability

- Our total liability to Client shall not exceed the total fees paid by Client in the 12 months preceding the claim

8.2 Exclusions

We are not liable for:

- Loss of profits, revenue, or business opportunities

- Data loss or corruption (beyond reasonable backup efforts)

- Website downtime beyond our reasonable control

- Third-party service failures (hosting, payment processors, etc.)

- Client's failure to comply with applicable laws

- Any indirect, incidental, or consequential damages

8.3 No Guarantees

- We do not guarantee search engine rankings, traffic, or business results

- We do not guarantee that the website will be error-free or uninterrupted

9. Indemnification

Client agrees to indemnify and hold harmless digidoughnuts.com from any claims, damages, or expenses arising from:

- Client-provided content

- Client's use of the website

- Client's breach of these Terms

- Any illegal or infringing activity related to the website

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use of Services constitutes acceptance of modified Terms. Material changes will be communicated via email where practicable.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions regarding these Terms, contact: hello@digidoughnuts.com

---

PART 2: PRIVACY POLICY

1. Introduction

digidoughnuts.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: digidoughnuts.com (sole trader)

Correspondence Address: New House, London, EC1N 8JY, United Kingdom

Contact: hello@digidoughnuts.com

2. Data We Collect

2.1 Client Data

When you engage our Services, we collect:

- Name and business name

- Email address

- Phone number

- Billing address

- Payment information (processed securely via third-party processors)

- Website content and credentials provided for website development

2.2 Communication Data

- Email correspondence via our CRM system

- Support requests and project communications

2.3 Website Visitor Data

For websites we host on behalf of clients, data collection is determined by the client. We do not control or process end-user data on client websites unless specifically engaged to do so.

3. How We Use Your Data

We use personal data for the following purposes:

- To provide and manage our Services

- To communicate regarding projects, updates, and support

- To process payments and maintain billing records

- To comply with legal and tax obligations

- To improve our Services (with your consent where required)

4. Legal Basis for Processing

We process personal data under the following legal bases:

- Contract: To fulfil our Service agreement with you

- Legitimate Interest: For business administration, security, and improvement

- Consent: For marketing communications (you may withdraw consent at any time)

- Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

- Hosting Provider: Hostinger (for website hosting)

- Payment Processors: For secure payment processing

- CRM System: For client communication management

- Professional Advisors: Accountants, lawyers, etc., as required

- Authorities: When required by law or regulation

All third parties are required to maintain appropriate data security standards.

6. Data Retention

- Client data is retained for the duration of the Service agreement

- After termination, data is retained for 7 years for tax and legal purposes

- After the retention period, data is securely deleted unless otherwise required by law

7. Your Rights

Under UK GDPR, you have the following rights:

- Access: Request a copy of your personal data

- Rectification: Request correction of inaccurate data

- Erasure: Request deletion of your data (subject to legal obligations)

- Restriction: Request limitation of processing

- Portability: Request transfer of your data to another provider

- Objection: Object to processing based on legitimate interest

- Withdraw Consent: Withdraw consent at any time (where processing is consent-based)

To exercise these rights, contact: hello@digidoughnuts.com

8. Data Security

We implement appropriate technical and organisational measures to protect your data:

- Encrypted communications (SSL/TLS)

- Secure CRM and storage systems

- Access controls and authentication

- Regular security updates

- Daily backups

However, no system is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Some third-party services may transfer data outside the UK. We ensure appropriate safeguards are in place, such as:

- Standard Contractual Clauses (SCCs)

- Adequacy decisions by the UK government

- Other legally approved transfer mechanisms

10. Cookies

Our website (digidoughnuts.com) may use cookies for:

- Essential site functionality

- Analytics (with consent where required)

- User preferences

Client websites determine their own cookie policies. We provide guidance but clients are responsible for compliance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice. Continued use of Services constitutes acceptance of changes.

12. Complaints

If you have concerns about how we handle your data, please contact us first at hello@digidoughnuts.com. You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk

13. Contact

For any privacy-related questions or requests, contact: hello@digidoughnuts.com

---